Physiogic Terms & Conditions | Physiotherapy, Healthcare & Medical Equipment Services

CLINICAL / PHYSIOTHERAPY / CHIROPRACTIC TERMS & CONDITIONS

1. PERMITTED USE OF CONTENT

• Unless otherwise stated, Physiogic may use content provided by the patient for research, educational, training, and professional development purposes.

• If you have any confidentiality or privacy concerns, please inform the Physiogic representative before providing any information, photographs, videos, or other content.

• By providing or sharing any video, you consent to its use and sharing across Physiogic's official social media and digital platforms, unless you specifically withdraw or restrict such consent in writing.

2. RESPONSIBILITY FOR DAMAGE OR LOSS

• Physiogic shall not be responsible for any loss, damage, injury, or adverse outcome resulting from the misuse, non-use, or improper use of prescribed therapy, exercises, modalities, equipment, or any third-party services.

• To the extent permitted by applicable law, Physiogic shall not be liable for indirect, incidental, special, consequential, compensatory, or similar damages, including loss of profits, data, or damage to other property.

3. LOCATION & CHARGES

• Physiogic provides physiotherapy and related healthcare services at its designated clinic locations, including Lahore branches such as Iqbal Avenue, Jail Road, and DHA, subject to availability.

• Services may include Physiotherapy, Chiropractic Therapy, Kinesiotaping, Dry Needling, Manual Therapy, and treatment using appropriate physical therapy modalities.

• Clinic appointments may be confirmed only after payment of the applicable consultation/treatment charges in advance, as communicated by Physiogic.

4. COMMUNITY-BASED / HOME PHYSIOTHERAPY POLICY

• Home physiotherapy charges are determined according to the patient's assessment, location, clinical requirements, therapist expertise, and service requirements.

• The initial home physiotherapy session includes a comprehensive assessment. The applicable charges for subsequent sessions or packages will be determined after the initial assessment.

• Session duration may vary depending on the patient's clinical condition and treatment requirements and is not necessarily standardized.

• Home visit charges may vary according to location, timing, therapist, and other applicable service requirements.

SALES POLICY & TERMS & CONDITIONS

5. PAYMENT POLICY

• Orders will be confirmed upon receipt of 100% advance payment, unless otherwise agreed in writing by Physiogic.

• Applicable taxes, including GST or any other government-imposed taxes, will be charged as applicable at the time of purchase.

• Quotations issued by Physiogic are valid for the period specifically stated on the quotation. If no validity period is mentioned, the quotation shall be valid for 3 days from the date of issuance.

• Prices may be subject to change after the quotation validity period due to changes in supplier prices, exchange rates, taxes, freight, or other applicable costs.

6. WAREHOUSE & DELIVERY

• In case of self-pickup, the customer must collect the ordered products within 15 days of their arrival at the Physiogic warehouse. Additional storage or handling charges may apply for delayed collection.

• Standard orders will generally be delivered within 7–10 working days from the date of order confirmation, subject to product availability.

• For imported products, delivery timelines may vary depending on import procedures, customs clearance, supplier availability, shipping schedules, and other circumstances beyond Physiogic's control.

• Delivery timelines do not include installation, assembly, commissioning, or setup time unless specifically mentioned in the quotation.

• Delivery may be delayed due to unforeseen circumstances. The customer will be informed as soon as reasonably possible in such cases.

• Delivery charges, installation charges, handling charges, and other applicable charges will be clearly mentioned separately where applicable.

7. INSPECTION, EXCHANGE, RETURN & REFUND POLICY

• The customer must inspect the product immediately upon delivery.

• In case of a defective, incomplete, damaged, incorrect, or wrongly supplied product, the customer must notify Physiogic through its authorized representative within 4 days of delivery, along with appropriate photographic/video evidence where applicable.

• Claims submitted after the specified reporting period may not be accepted.

• Exchange, replacement, return, or refund requests will be processed strictly according to Physiogic's applicable Return, Exchange & Refund Policy.

• Any exchange or replacement will be subject to product availability and the terms communicated by Physiogic.

• Once an order has been confirmed, cancellation may be subject to applicable cancellation, processing, procurement, or other charges.

• Orders that have already been shipped cannot ordinarily be cancelled, transferred, or refunded, except where required under applicable law or specifically approved by Physiogic.

• Disposable, consumable, sterile, customized, personalized, opened, or single-use products are non-returnable and non-refundable, unless the product is defective or the law requires otherwise.

• Products damaged due to misuse, improper handling, unauthorized modification, incorrect installation, or failure to follow manufacturer instructions may not qualify for return, exchange, replacement, or refund.

• Physiogic reserves the right to assess each return, exchange, replacement, or refund request before approval.

8. CONTACT & COMPLAINTS

For complaints, suggestions, service-related concerns, or clarification regarding these terms, please contact Physiogic through:

WhatsApp / Phone: 0343-4118524 | 0331-4128524 | 0331-4022863
Email: info@physiogic.com
Website: www.physiogic.com