Question 1

Do I need a referral from a doctor?

Accepted Answer

No, you don't need a referral. You can book an appointment directly with us. However, if you have one, it can help us understand your condition better.

Question 2

Do you accept insurance?

Accepted Answer

Yes, we accept most major insurance plans. Please contact us with your insurance details, and we'll verify your coverage before your appointment.

Question 3

What should I bring to my first appointment?

Accepted Answer

Please bring any relevant medical records, imaging results (X-rays, MRI), a list of current medications, and your insurance card if applicable.

Question 4

How long is a typical session?

Accepted Answer

Initial consultations typically last 60 minutes, while follow-up sessions are usually 45 minutes. This allows time for assessment, treatment, and education.

Question 5

Do you offer home physiotherapy services?

Accepted Answer

Yes! We offer professional physiotherapy services at your home. This is ideal for patients with mobility issues or those recovering from surgery.

Question 6

What are Physiogic's clinic hours?

Accepted Answer

We're open Monday to Saturday, 12:00 PM to 9:00 PM. We're closed on Sundays.

Question 7

Where is the clinic located?

Accepted Answer

163-B Iqbal Avenue Housing Society, Khayaban-e-Jinnah Road, Lahore, Pakistan — close to DHA and easily accessible from the main Jinnah Boulevard.

Question 8

What payment methods do you accept?

Accepted Answer

We accept Bank Transfer, Cash on Delivery (COD), and online payment by card or mobile wallet (processed securely through PayFast). All prices on our shop are listed in Pakistani Rupees (PKR).

Question 9

How do I track my order?

Accepted Answer

Every order confirmation email includes a link to your order tracking page, where you can see your current order status and payment status at any time.

Question 10

Can I cancel my order?

Accepted Answer

Orders can be cancelled before they're dispatched — contact us as soon as possible at info@physiogic.com or +92 343 4118524. Once an order has been dispatched, cancellation requests may be refused; see our Return, Exchange & Refund Policy.

Question 11

Can I return or exchange a product?

Accepted Answer

Returns are accepted for a wrong item delivered, a manufacturing defect, transit damage, or an item significantly different from what was confirmed — you must notify us within 48 hours of receiving your order. General change-of-mind returns aren't accepted. See our Return, Exchange & Refund Policy for full details, evidence requirements, and non-returnable items.

Question 12

When will I get my refund?

Accepted Answer

Refunds are issued once a return is approved and a replacement can't be provided, using your original payment method where feasible. See our Return, Exchange & Refund Policy for details on bank transfer, online payment, and COD refunds.

Question 13

Is Cash on Delivery available for my area?

Accepted Answer

Cash on Delivery is available on most physical product orders. If you're unsure whether it's available for your delivery address, contact us before placing your order.

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